Refunds & Cancellations


Effective 1/1/2020

Your service automatically renews until you cancel. Cancellations will take effect at your next billing date. Your service will remain active until that date and you may continue to use your service until your subscription ends. No refunds will be provided on prepaid services.

Some Ellumnet Internet services require a 12, 24 or 36 month service agreement.

The term of the Service Agreement will automatically renew for successive one (1) year periods unless terminated in writing by Ellumnet or by Customer pursuant to the Termination Section of this Agreement at least ninety (90) days prior to the expiration of the then existing Term of the Service Agreement. When the Term of the Service Agreement expires or is terminated, existing Services continue in effect for the remainder of the Service Term(s) and will continue to be governed by the Agreement. In the event of automatic renewal, Ellumnet reserves the right to: (i) maintain the same prices and rates for the Service(s) as stated on affected SOF, (ii) reasonably increase the prices and rates for the Service(s), or (iii) Terminate the Service(s) as stated on affected SOF.

Refunds and Credits. Except as otherwise required by applicable law, any amounts refunded in the form of bill credits, cash payments, or any other form shall be inclusive of all applicable taxes that were originally paid on such amounts. Credit amounts, such as customer loyalty rewards, that do not represent a refund of, or a discount to, the price paid for any good or service will not result in the refund of any previously paid tax, fee, or surcharge.

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Ellumnet by Sprocket Networks, Inc. is headquartered in the historic Deep Ellum district of Dallas, TX. We are the  faster, friendlier and hassle-free alternative. No hidden fees. No gimmicks. We're excited about what we're building and can't wait for you to join us!

Ellumnet by Sprocket Networks, Inc. offers super fast Internet up to 1000 megabits per second. Forget all the headaches from using greedy cable companies and sign up for our local high speed internet service today.

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